VIP REWARDS PROGRAM - OVERVIEW
TransPerfect values our strong partnerships with independent contractors. The TransPerfect VIP Rewards Program was created to recognize and reward the strongest partnerships regularly working with TransPerfect, providing the highest quality and service.
Eligibility is calculated not only based on payments during the calendar year and quality standing, but the collaborative distribution of translation and/or deposition related work as a strategic partnership with TransPerfect.
What this means is that we review the percentage of revenue earned by each vendor throughout the year and are rewarding vendors that maintained a steady or increased workflow with us through the entire calendar year, all while maintaining a positive quality standing. Additionally, the revenue must be specifically linked to translation and/or deposition services.
The VIP Rewards program is subject to change as we continue to evolve and improve the program, reward levels and values are not guaranteed and are also subject to change each year.
VIP REWARDS PROGRAM - TERMS AND CONDITIONS
The following Terms and Conditions (“Terms and Conditions”) shall apply to the VIP Rewards Program (“Program”) administered by and offered at the sole discretion of TransPerfect Translations International, Inc. (“TransPerfect”), to its individual independent contractors (“Vendor”) who are providing linguistic and/or deposition services to TransPerfect, and who are designated by TransPerfect to participate in the Program. These Terms and Conditions govern the administration of the Program only, and shall not modify or otherwise change the terms and conditions of any other agreement, contract or understanding between the Vendor and TransPerfect.
Only individual Vendors with a current independent contractor agreement on file with TransPerfect and who are in good standing with TransPerfect at the time redemption of the points is sought (as set forth below) may participate in the Program. Good standing can be in reference to quality status as well as active work status. Agencies, companies, entities, and teams are not eligible to participate in the Program. All determinations regarding a Vendor’s eligibility to participate in the Program shall be made at the sole discretion of TransPerfect. There is no annual fee for participation in the Program. A Vendor’s participation in the Program shall constitute such Vendor’s agreement to be bound by these Terms and Conditions.
Each Vendor enrolled in the Program is eligible to accumulate one point (“Point”) in his/her Program account for every dollar ($1) paid to the Vendor by TransPerfect within the Point Accrual Period as hereinafter defined. Points are further cross referenced to quality standing as well as accrual consistency within the Point Accrual Period.
The Point Accrual Period for a particular year shall be the calendar year, beginning on January 1st and ending on December 31st of that year. (For the purpose of these Terms and Conditions, all references to “year” shall refer to a calendar year, unless otherwise noted.) Points for each year may be accumulated only during the Point Accrual Period for that year, and must be redeemed during the Point Redemption Period for that year, as hereinafter defined. No Points may be carried forward from one year to the following year, and any Points accumulated in a particular year but not redeemed during the Point Redemption Period for that year shall expire and be considered null and void. The Point Redemption Period for a particular year is defined and communicated to Vendor at the beginning of the Program Redemption Cycle. TransPerfect reserves the right to make adjustments to the Point balance of a Vendor’s Program account at any time in accordance with these Terms and Conditions.
Points accumulated in the Vendor’s Program account may be redeemed for certain redeemable prizes (“Rewards”) described in the Program communications, provided the Vendor is in good standing with TransPerfect at the time redemption of the points is sought. Accumulated Points may only be redeemed for one Reward during each Point Redemption Period. Once accumulated points are redeemed for a Reward, the points are deducted from and cannot be converted back into the Vendor’s Program account. Redeemed Rewards are not refundable, exchangeable, replaceable, redeemable or transferable for cash, credit, and/or other Rewards or Points under any circumstances. No refunds, credits, substitutions, or any form of compensation will be issued for any accumulated Points not redeemed during the applicable Point Redemption Period. All requests for redemption of Points must be made by the Vendor. Vendors must initiate a request for redemption of Points by using the Redemption Portal as described in the Program communications, and Points shall be deemed redeemed by the Vendor upon confirmation of Ordered status within the Portal.
All determinations regarding the good standing of the Vendor and the Vendor’s eligibility to participate in the Program shall be made at the sole discretion of TransPerfect. Without limitation, a Vendor is not deemed in good standing: (A) if the Vendor has, at any time during the calendar year in which the points sought to be redeemed were earned, (i) materially breached the Vendor’s independent contractor agreement with TransPerfect or other duties to TransPerfect, (ii) not timely submitted information or reports so that TransPerfect can bill its client, or (B) should any unresolved material quality, contract or payment issues exist in connection with work by a Vendor for a TransPerfect customer. If any Vendor is not in good standing, the Vendor’s Program enrollment and the Vendor’s eligibility to accumulate and redeem accumulated Points may be suspended at the sole discretion of TransPerfect, and the period of such suspension shall be in the sole discretion of TransPerfect. The Point Redemption Period shall not be modified in the event of any such suspension.
TransPerfect reserves the right, at the sole discretion of TransPerfect, to disqualify any Vendor from participation in the Program and to invalidate any Points accumulated by such Vendor, for (i) abuse, fraud or any violation of these Terms and Conditions, (ii) in the event that such Vendor is not in good standing or otherwise in breach of any contract or agreement between the Vendor and TransPerfect or otherwise violates any obligation or duty to TransPerfect, its affiliates or their respective customers, and/or (iii) if such Vendor’s independent contractor agreement with TransPerfect is canceled or terminated for any reason. All invalidated Points shall be deemed forfeited by the Vendor. If the Vendor voluntarily cancels participation or enrollment in the Program, all accumulated points in such Vendor’s Program account will be forfeited immediately.
Points accumulated in the Program account do not constitute property of the Vendor and are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other Vendor’s Program account. Points are not refundable, exchangeable, replaceable, redeemable, or transferable for cash, credit, or other Points under any circumstance. In no event shall accumulated Points be deemed compensation, wages or commissions earned by the Vendor.
The Vendor is not entitled to any compensation from TransPerfect, its affiliates, subsidiaries, agents, officers, employees or any other entity if accumulated Points expire, are unused or are invalidated or forfeited for any reason.
All Rewards are subject to availability, and may be subject to further import or export restrictions. Rewards delivered to Vendor may be different from the item or model pictured or described in the Program communications (TransPerfect is not responsible for typographical or pictorial errors or omissions in the Program communications), and TransPerfect reserves the right to modify or cancel any Reward at any time. Merchants participating in the Program are subject to change. Certain Rewards may not be available in all countries.
By participating in the Program and/or redeeming accumulated Points for a reward, Vendor agrees to release, indemnify, and hold harmless TransPerfect and its parents, affiliates, subsidiaries, shareholders and successors and each of their respective shareholders, officers, directors, agents, predecessors, successors, assigns, representatives and employees from any and all liability, damages, claims and costs relating to or arising from the receipt or shipping of, redemption or use of any redeemed Reward and/or the Vendor’s participation in the Program. TransPerfect expressly disclaims all representations, warranties, guarantees and conditions of any kind, express or implied (including without limitation any warranty of merchantability, fitness for a particular purpose or use, noninfringement and those arising by statute or otherwise in law or from a course of dealing or use of trade) to the fullest extent permitted by law, whether related to TransPerfect’s administration of the Program, Vendor’s participation in the Program, the accumulation and redemption of Points, the condition and use of Rewards, the receipt, use or enjoyment of any Reward or otherwise. In no event shall TransPerfect be liable under any theory of law or otherwise, to the Vendor or any third party for any indirect, incidental, special, punitive, exemplary or consequential damages arising out of or relating to TransPerfect’s administration of the Program, any damage caused in the course of shipping any Rewards, Vendor’s participation in the Program, the accumulation and redemption of Points, or the condition, enjoyment and use of Rewards, including, but not limited to loss of profits or revenues, loss of savings or the failure of Vendor to receive the benefits it expects to derive from his/her participation in the Program, even if TransPerfect has been advised of the possibility of such damages.
Should Vendor choose to redeem accumulated Points for a travel reward, gift card, or gift certificate, TransPerfect shall not be responsible should any third party merchant or travel vendor refuse to honor, cancel, or otherwise reject such travel reward, gift card, or gift certificate. Fulfillment of any travel reward, gift card, or gift certificate is the sole responsibility of the merchant or travel vendor, not TransPerfect. Expiration for travel rewards, gift cards, and gift certificates varies by merchant or travel vendor, and TransPerfect bears no responsibility for the expiration of such travel rewards, gift cards, and/or gift certificates prior to Vendor’s use or redemption from the merchant or travel vendor.
Redemption of Points for Rewards may result in taxable income to the Vendor or assessment of import, sales or excise taxes. The Vendor is solely responsible for any tax, fee, charge, levy, assessment or liability arising out of the accumulation and redemption of Points, including, without limitation, any required or assessed by any taxing authority or government. TransPerfect is not responsible for any other fees, insurance, taxes or costs that may be associated with the accumulation and redemption of Points. The determination of tax liability arising out of the accumulation and redemption of Points shall be the sole responsibility of the Vendor. Vendors should refer to their tax advisor to resolve any queries regarding their tax situation.
Standard shipping charges for the Rewards will be paid by TransPerfect, through a shipping service that it designates. TransPerfect assumes no responsibility or liability in connection with the shipping of the Rewards, including, without limitation, for any loss of, damage to or delay in receipt of any Rewards in connection with of the shipping of the Rewards.
TransPerfect reserves the right, at its sole discretion, to modify the Program, these Terms and Conditions, and/or terminate this Program, at any time, with or without notice to the Vendor, and the Program may be revised at any time in a manner that may affect the Vendor’s ability to redeem Points already accumulated.
These Terms and Conditions may not be orally modified. TransPerfect’s failure to enforce a particular term or condition does not constitute a waiver of these Terms and Conditions by TransPerfect. No waiver of any breach hereof will be effective unless in writing and signed by an authorized representative of TransPerfect.
Notwithstanding the following Arbitration provision, all questions or disputes regarding eligibility for the Program or the eligibility of Points for accumulation or redemption will be resolved by TransPerfect at its sole discretion.
Any claim, dispute or controversy between the Vendor and TransPerfect of whatever nature arising out of, in connection with or in relation to the interpretation, performance or breach of this Program or these Terms and conditions, including any claim based on contract, tort, equity or statute and the determination of the interpretation or scope of the parties’ agreement to arbitrate, shall exclusively be settled at the request of TransPerfect or the Vendor by final and binding arbitration conducted by a single arbitrator in New York County, New York, in the English language, administered by and in accordance with the commercial Rules and Procedures of the AAA , as applicable based on the amount in controversy, or, if such rules no longer exist, the then existing rules of practice and procedure of the AAA or its successor, in accordance with the United States Arbitration Act. Judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction thereof. The arbitrator shall not have the power to award punitive, special or consequential (including lost profits) damages against any party. Such arbitration in accordance with this paragraph shall be on an individual basis and there shall be no right for any claims relating to the Program or these Terms and Conditions to be arbitration on a class-action or multi-party basis.
These Terms and Conditions shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any conflicts of law rules that would cause the application of the laws of any other jurisdiction. Without limiting the foregoing arbitration clause, any dispute or controversy relating to the Program and these Terms and Conditions shall be exclusively litigated in the state or federal courts located in the State of New York, County of New York, and the Vendor consents to and waives any and all defenses to the jurisdiction and venue of such courts and agrees not to assert that such courts are an inconvenient forum.
These Terms and Conditions represent the full and complete agreement with respect to the subject matter set forth herein, and supersede any other agreements, promises, representations, whether written or oral.
In the event of any inconsistency between these Terms and Conditions and any Program communications, these Terms and Conditions shall govern and any ambiguity shall be resolved in favor of these Terms and Conditions.
If any term, clause, or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and the invalid term, clause or provision shall be deemed to be severed from these Terms and Conditions.
Learn more about your VIP Status by logging in to the VIP Rewards Portal.